General terms and conditions
The following subscription terms and conditions apply to all subscriptions purchased from SMARTDAMP. When you purchase a subscription or other goods/services, you also accept our general terms and conditions
Payment and renewal
Payment for subscription orders is reserved on your credit card on the day of delivery and charged immediately after the order is shipped. All subscriptions are automatically renewed unless otherwise stated
Changes to subscription or master data
As a subscription customer, you can make changes or cancel your subscription by contacting us
Delivery
When you purchase a subscription, you choose your preferred delivery method from available delivery methods. We reserve the right to send orders via other channels/carriers, provided the delivery time, location and other conditions match the old delivery method
Delivery date and frequency
We will always strive to deliver your orders at the agreed time. However, we reserve the right to postpone or accelerate an order by a few days if logistical conditions make it advantageous. In these cases, we will endeavor to inform you in good time
Right of withdrawal
When you purchase a subscription, you have a 14-day right of withdrawal
Termination of subscription
Subscriptions are always prepaid and run until canceled. Subscriptions can be canceled by contacting us via email or phone. We reserve the right to cancel a subscription at any time
Changes and reservations
We reserve the right to make changes to prices, fees, out-of-stock items and changes to the subscription terms based on inflation, changes in external costs, changes in unit production costs, product and content changes and changes in legislation. If the price of your subscription changes, you will be notified in good time, with the option to cancel your subscription before the change takes effect.
